Now, after 4 hours of sleep and a day of work, I get to clean someone else's mess so I can use the car this weekend and not be assaulted by other people's filth. This has been the worst car rental experience we have had, EVER. I was on a time crunch to get to work, so I took the dirty car. I asked if I could get a CLEAN car and was told, "I am sorry, we can't help you." At this time, the attendant became rude. There are used styrofoam cups, trash, fresh coffee stains on the console, and a baby toy. In addition, when I picked up the car this morning, it was FILTHY on the inside. I asked if I could get an upgrade on the car rather than a refund & was told, "No, we can not help you with that." They told me they were sorry but couldn't help me out. I asked if it would be possible to have the charge for July 20 removed since I was unable to pick up the car as promised. Four days later and I still have not heard from the manager.įurthering the trouble, I had to pay to take an Uber back to the airport this morning to pick up the car. The last person said his manager would call me. Oh, and when I returned the vehicle I was once again handed off to "someone else" (x2) to get the refund. That doesn't even cover the time I spent going in circles on the phone. My plans had to be rearranged, I lost out on planned activities, I spent all those hours going in exasperating circles and I'm offered a coupon. I was told I could have a $50 off coupon good for my next rental. The next day more than half a day was wasted on phone calls and car return/pickup. My plans for the first night were cancelled because the first car was not safe to drive. I spent three hours total time on the phone with Avis. The car was returned cleaner than when it was picked up. Thank goodness California is dry this time of year. And the wiper blade on the driver side was detached and shredded. Ripped carpet, noticeably stained seats (black), shoe prints on the back of the front seats, a smoky film on all of the inside windows, pieces of the interior were detached and there was animal hair everywhere. This new car was an upgrade, but was absolutely filthy inside. And went further to help offset some of the damage they and Paypal caused in my personal life. Avis should have immediately refunded this. Then they charge you the full amount, plus the incidentals fee on a credit card and pretend your prepaid reservation doesn't exist. You say Paypal is a digital wallet that doesn't provide the last 4 digits of a card as it's not a credit or credit card.Īvis says: we don't accept prepaid reservations without it. Once you go to pick up the car Avis says “I need the last 4 digits of the card used to make this reservation”. Paypal advertised Avis as being a business partner that provides “deals” with. Finally they agree that I should get my money back and they will send it in 3-5 days I argued and kept asking him to look at the information from 7 days ago. He told me for 5 minutes or more that it was not possible to close out the case today. Now 4 hours on the phone with paypal the supervisor named Ron finally looks at the request. Only after arguing with the phone representative for 20 minutes. Punctuality is a must for location/operator.I call avis and they are barely willing to refund me for the day I returned the car early. Would prefer someone living within proximity of Round Rock and with open availability. Must be available most Saturdays or Sundays to be considered. Store Hours Monday-Friday 7:30am-6pm, Saturday-Sunday 9am-1pm Prior car rental or retail sales experience in a fast-paced environment is a bonus! Must be 18 years of age and legally authorized to work in the United States.Must be able to sit, stand and type for prolonged periods.Basic computer skills (typing, data entry).Perform other job duties as assigned to meet business needs.Assist with returning and turnaround of vehicles as needed.Communicate via telephone and email in a friendly and helpful manner.Complete administrative tasks including daily lists to assist the Agency.Provide excellent customer service in all customer contact situations.Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs.This includes processing contracts, listening to and identifying customer needs, upselling our offerings and services to enhance their travel experience while providing excellent customer service. You will rent our cars and sell our products and services at our rental counter. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Independent Avis Budget team as a Rental Sales Agent.
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